FAQs

The Every Day Longevity Program is a personalized, ongoing subscription that delivers Longevity Kits every three months right to your door. Each kit includes advanced health assessments, DNA testing, and guidance from a dedicated Longevity Coach, helping you proactively enhance your healthspan and make the most of every day.

After joining, you’ll complete a brief onboarding quiz so we can personalize your first kit. Every three months, a new Longevity Kit arrives at your home with tests and assessments based on your unique health data. Once results are in, your Longevity Coach translates your insights into actionable steps, guiding you toward better habits and improved longevity.

Each Longevity Kit may include blood panels, DNA-based tests, VO2 max assessments, DEXA scans, continuous glucose monitoring, and cognitive evaluations, depending on your individualized journey. You also receive your MyHealthspan Longevity Score™—a single, evolving measure of your long-term health potential—and ongoing support from your Longevity Coach.

Your age, blood results, and health priorities guide which tests you receive and in what order. As your data updates, we refine subsequent kits, ensuring they’re always focused on what matters most to your personal health journey.

No. We complement traditional healthcare by focusing on proactive, data-driven steps to improve healthspan. Your primary care provider diagnoses and treats conditions, while we help you understand your unique risks, adopt healthier habits, and track progress over time.

Anyone ready to take a proactive approach to health and longevity can benefit. Whether you’re looking to optimize fitness, reduce disease risk, or improve daily energy, our program empowers you with insights and actionable guidance.

The best time is now. Longevity is about taking action before issues arise. By starting early, you gain insights sooner, build healthier habits, and enjoy more fulfilling, energetic years ahead.

Once you sign up and complete our onboarding quiz, we’ll prepare your first Longevity Kit. Typically, you can start testing within your first month.

Every three months, a new Longevity Kit arrives at your door, adding fresh data points to refine your MyHealthspan Longevity Score™ and guide your health journey.

Your Longevity Score™ is a single metric integrating your blood markers, DNA insights, fitness assessments, and more. Each new kit’s results refine and update this score, helping you track improvements and understand the impact of lifestyle changes.

Your Longevity Coach translates complex test results into practical steps you can implement daily. They provide support, motivation, and accountability, making it easier to turn insights into lasting change.

We provide comprehensive blood panels, genetic screenings (cancer and cardiac), DNA methylation tests for biological and cognitive age, VO2 max assessments, DEXA scans, and continuous glucose monitoring—among others.

Every test undergoes a rigorous review by our medical and scientific team, ensuring each measure is supported by human-based evidence linking it to healthspan or longevity.

We go beyond standard blood work, analyzing dozens of biomarkers and combining them with genetic and fitness insights. This integrated approach provides a fuller picture of your long-term health potential.

DNA methylation tests measure epigenetic markers that influence gene expression. They can indicate your biological or cognitive “age” and show how lifestyle changes impact your aging process.

Our genetic screens assess dozens of genes linked to cancer or heart disease risk—more extensive than typical clinical screenings. This proactive approach helps identify predispositions and guide preventive steps.

Yes. Depending on your location, we partner with clinics for VO2 max tests and DEXA scans, providing key metrics on cardiovascular fitness and body composition.

Often, yes. Contact our support team, and we’ll help you customize your next round of assessments.

Some tests require fasting or avoiding supplements. We’ll provide clear instructions with each kit, and you can always reach out to your Coach if you have questions.

Yes. We work with accredited labs and use scientifically validated methods. Our medical team monitors accuracy to ensure you receive trustworthy insights.

We use high-quality, evidence-based tests that are equal to or surpass typical specialist standards. In some cases—such as comprehensive genetic screenings—you may receive even more extensive insights than commonly provided in a standard clinical setting.

We offer three flexible options. Most customers pay per kit: Pay and receive each kit every three months. Others choose to save money by pre-paying for all five foundational kits upfront: Pay once and we'll send you the right kit every three months. The last option is paying a fixed rate every month: After a 3-month upfront, we'll charge you monthly and send each kit every three months.

Yes; HSA/HCSA/FSA accounts and many private insurance plans may cover our services, but it varies by provider. Check with your plan administrator, and we’ll provide necessary receipts and documentation to support your claim.

Reimbursement depends on your specific plan. Contact your insurer directly for details. We’ll supply documentation to help make the process smoother.

Traditional tests can be costly when ordered individually. We bundle advanced assessments, guidance, and coaching into one subscription. This integrated model reduces long-term costs, provides richer insights, and offers continuous support—delivering substantial value over time.

No. MyHealthspan complements your existing healthcare. We focus on proactive, data-driven steps to improve healthspan, not on diagnosing or treating medical conditions.

Yes; check with your plan administrator for eligibility. We’re happy to provide any required documentation to facilitate the process.

Refunds depend on your payment plan and how far you’ve progressed in your testing cycle. Contact our support team, and we’ll do our best to accommodate your needs fairly.

No. Our pricing is transparent. Any optional add-ons are clearly listed, so you’ll never be surprised by unexpected charges.

We partner with accredited labs and rely on peer-reviewed research. Every new test is vetted by our Chief Medical Officer, ensuring it’s backed by human-based evidence and correlates strongly with improved health outcomes.

The Longevity Score™ integrates multiple data points—blood biomarkers, DNA insights, fitness assessments—into one clear metric. Each new test refines this score, reflecting your evolving health profile and the effectiveness of your lifestyle changes.

We only choose tests strongly associated with longevity and healthspan in human studies. Our team continuously reviews the latest research to keep our offerings current and evidence-based.

VO2 max is a key indicator of cardiovascular fitness. Higher scores correlate with lower disease risk, greater endurance, and improved long-term well-being—making it a valuable metric for guiding exercise and lifestyle adjustments.

Certain genetic variants increase risk for conditions like cancer or heart disease. Identifying these variants early helps you and your healthcare provider consider enhanced screenings and targeted interventions to reduce risks.

DNA methylation patterns shift with age and lifestyle factors. By examining these epigenetic markers, we estimate “biological” and “cognitive” ages. Improvements in diet, exercise, and stress management can influence these patterns over time.

Factors like diet, sleep, and stress affect biomarkers. By testing at regular intervals and analyzing trends, we identify meaningful patterns rather than relying on a single data point.

We thoroughly review scientific literature for human-based evidence and correlate metrics with longevity outcomes. Our medical team then approves the test. Once validated, we integrate it into our panel and refine our guidance accordingly.

Our mission is to empower everyday people to live longer, fuller lives by focusing on extending healthspan. We turn complex data into actionable steps so you can enjoy more meaningful moments every day.

MyHealthspan was founded by Dr. Zia Poonja (oncologist), Rex Farrand (tech innovator), and Bradley Jawl (health entrepreneur). Together, they blend healthcare expertise, innovation, and entrepreneurial spirit.

Lifespan is how long you live. Healthspan is how long you live well—free from serious disease and disability. We focus on healthspan because it’s about the quality of your years, not just the quantity.

We’re headquartered in Victoria, BC, Canada, serving customers across Canada. We’re working to expand to other regions—stay tuned for updates.

We’re actively exploring international expansion. Sign up for updates if you’re interested in our services becoming available in your area.

We prioritize evidence-based science, transparency, and personalization. With expert-led tests, data-driven guidance, and dedicated Longevity Coaches, we deliver insights you can rely on.

Email our support team at connect@myhealthspan.com. We’re here to answer questions, address concerns, and help you on your journey.

We use industry-leading encryption, secure data centers, and strict access controls to safeguard your personal and health information. Our protocols are continuously updated to meet or exceed regulatory requirements, ensuring your data remains confidential and secure.

No. We do not sell your personal data. We use your information solely to deliver and improve our services, always prioritizing your privacy.

We adhere to relevant privacy regulations, including HIPAA in the United States and Canada’s PIPEDA and PHIPA. As we grow, we are committed to maintaining full compliance with all applicable data protection and healthcare privacy laws in the regions we serve.

We follow rigorous internal policies, conduct staff training, and regularly perform security audits. By complying with HIPAA, PIPEDA, and PHIPA, we ensure that your health data is handled with the highest standard of care and confidentiality.

If sharing is necessary (for example, with partner labs for test processing), it’s done under strict privacy agreements and typically involves de-identified information. We only disclose personally identifiable data with your explicit consent, or when required by law.

Yes. Upon your request and in accordance with applicable laws, we will remove your personally identifiable information. We believe in giving you control over how your data is stored and used.

Our Privacy Policy and Terms of Service are available on our website. If you have further questions or concerns, our support team is ready to assist.

In the unlikely event of a data breach, we have robust incident response plans. We promptly notify affected individuals as required by law and take immediate steps to prevent future incidents, maintaining transparency and accountability throughout the process.

We use industry-leading encryption, secure data centers, and strict access controls to safeguard your personal and health information. Our protocols are continuously updated to meet or exceed regulatory requirements, ensuring your data remains confidential and secure.

No. We do not sell your personal data. We use your information solely to deliver and improve our services, always prioritizing your privacy.

We adhere to relevant privacy regulations, including HIPAA in the United States and Canada’s PIPEDA and PHIPA. As we grow, we are committed to maintaining full compliance with all applicable data protection and healthcare privacy laws in the regions we serve.

We follow rigorous internal policies, conduct staff training, and regularly perform security audits. By complying with HIPAA, PIPEDA, and PHIPA, we ensure that your health data is handled with the highest standard of care and confidentiality.

If sharing is necessary (for example, with partner labs for test processing), it’s done under strict privacy agreements and typically involves de-identified information. We only disclose personally identifiable data with your explicit consent, or when required by law.

Yes. Upon your request and in accordance with applicable laws, we will remove your personally identifiable information. We believe in giving you control over how your data is stored and used.

Our Privacy Policy and Terms of Service are available on our website. If you have further questions or concerns, our support team is ready to assist.

In the unlikely event of a data breach, we have robust incident response plans. We promptly notify affected individuals as required by law and take immediate steps to prevent future incidents, maintaining transparency and accountability throughout the process.

Yes. In addition to our rigorous testing standards, every set of blood test results is reviewed by a certified Nurse Practitioner (NP). This ensures your lab data is interpreted by a qualified healthcare professional who can identify any concerning trends or anomalies and help guide you toward appropriate follow-up actions.

Having an NP review results provides an extra layer of medical oversight. While our primary focus is on proactive health insights and longevity guidance, the NP’s involvement ensures that any clinically significant findings are properly flagged, giving you confidence in the accuracy and reliability of the information you receive.

If the NP identifies concerning markers, we’ll promptly notify you and encourage you to share the results with your primary care provider or a specialist. Our goal is to help you take informed next steps—whether that’s further medical evaluation, lifestyle changes, or additional testing.

Turnaround times vary, but many blood test results are ready within 1–2 weeks. Genetic and specialty tests may take longer. We’ll keep you updated and notify you when results are available.

Results are uploaded to your secure MyHealthspan Dashboard. We’ll send you an email when they’re ready, so you can review them at your convenience.

Yes. You can download a PDF report from your dashboard, making it easy to share results with healthcare providers or keep for your records.

No. We provide insights and highlight risks, but we do not diagnose. Always consult your primary care provider for clinical concerns or follow-up testing.

Absolutely. We encourage you to involve your doctor in interpreting your results and creating a personalized health plan.

Yes. Each result comes with clear explanations and reference ranges. Your Longevity Coach will also help you understand what the data means and how to act on it.

Contact us if something seems off. We can discuss retesting options or recommend you speak with your primary care provider for confirmation.

We’ll notify you if something significant appears. Follow up with your primary care provider immediately if any result suggests a serious issue.

Yes. As research evolves, interpretations and reference ranges may shift. We continuously update our methodologies to ensure the best possible guidance.

A Longevity Coach guides you through your health data, helping translate complex results into actionable lifestyle changes. Our Longevity Coaches meet strict minimum qualifications, typically holding an undergraduate degree, diploma, or recognized certification in areas like Exercise Science, Health Sciences, Nursing, Kinesiology, Nutrition, or Wellness Coaching. They must also complete the Healthspan Longevity Coach Training Program—a specialized curriculum focused on aging science, our metrics, behavior change, nutrition, exercise prescription, sleep optimization, and stress management.

Before working with customers, coaches undergo a 3-week virtual training program led by our experts, including Dr. Zia Poonja. They learn the science of aging, master our core metrics, and practice with real or mock consultations under supervision. Coaches must pass a certification exam and adhere to our Code of Conduct. They also engage in ongoing professional development, earning continuing education units annually, staying informed with the latest research, and participating in peer supervision and mentorship.

No. Longevity Coaches complement your existing healthcare team by focusing on prevention and sustainable lifestyle changes. They are not licensed to diagnose or treat medical conditions. If a concern arises beyond their scope—like abnormal thyroid markers—they’ll encourage you to consult a primary care provider or relevant specialist.

After your test results are ready, you’ll schedule consultations with your Longevity Coach. Communication may be conducted virtually, and we’re continually refining our platform to make it easier to connect. Your Coach provides personalized guidance, answers your questions, and helps you stay accountable to your goals.

If you find you need more frequent check-ins or additional coaching sessions, contact our support team. We can discuss enhanced coaching options that fit your needs, ensuring you receive the right level of support to progress effectively on your longevity journey.

Coaches base recommendations on cutting-edge research, proven health guidelines, and our proprietary metrics. They complete extensive training that emphasizes evidence-based practice, ensuring all strategies—whether dietary changes, exercise prescriptions, sleep hygiene improvements, or stress management techniques—are supported by reputable scientific evidence.

All Longevity Coaches adhere to our Code of Conduct, maintaining professionalism, customer confidentiality, and ethical behavior. They respect cultural diversity, operate within their scope of practice, and always prioritize your best interests. If specialized care is needed, they will refer you to the appropriate healthcare professional.

Log into your account to adjust subscription settings. You can pause, cancel, or add new services anytime. If you need assistance, our support team is here to help.

Each membership is personalized and tied to an individual’s health data. Your partner or family member can sign up for their own membership and enjoy the same level of personalization.

We love referrals! Reach out to our support team to learn about referral incentives and help others discover the benefits of proactive longevity.

Yes, we periodically run referral and affiliate programs. Check our website or contact support for the latest details.

We recommend following the testing schedule for the most accurate insights. If you need flexibility, contact our team. Timely testing ensures you get meaningful data and track improvements effectively.

Yes. We partner with organizations looking to invest in employee health. Offering MyHealthspan can support a healthier workforce and reduce long-term healthcare costs.

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Contact our business development team. We make it easy for providers to integrate MyHealthspan into their practice, enhancing patient support and promoting proactive health strategies.

Our tests and coaching complement existing care by providing additional data and insights. Healthcare teams can use this information to tailor interventions and support preventive measures.

Fantastic! Visit our Careers page on our website for current openings and application instructions. We seek passionate individuals who share our mission of helping every day people live longer, fuller lives.